Emerging Trends In Customer Experience: The Continuing Story

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for 2017 Can you tell us how you got into CX and why you find the space so interesting? In 1999, I was working as a thought leader and executive consultant […]

1Habit of the World’s Greatest Leaders

How did you meet Steven Sambliss? He contacted me on LinkedIn about two years ago. He was researching a virtual training concept and looking for funding. The original concept emerged a year or two before the start of the pandemic. Now he has proven the great potential of the 1Habit concept and is really working […]

Telling Your Story

Creating Stories to Drive Success in Business

7 Questions with Mike Wittenstein

1. What have you found most challenging as a leader of a small or medium enterprise? Since I work primarily in professional services, the hardest thing is knowing what my future clients need. If I don’t know that, it’s hard to position our services and reason for purchase properly. Since I don’t know who they […]

How I became a Storyminer

Sculpting Your Client Experience – The Winning Tactics Podcast

The Power of Story

Are you stuck in life’s problems and don’t want to take it anymore? Do you want a fulfilled life? Do you want to develop the right mindset that drives your passion? Are you concerned about life’s deepest challenges? Or does the world look too bleak from your perspective? The Dave Pamah show seeks to revive, […]

Cultural nuance in storytelling

Each organizational and national culture is unique; so yes, you do need to be sensitive to them. Here are some general guidelines: Be conscious of the role hierarchy plays. In certain cultures there is a deep hierarchical bent; and if so, unless the ‘story’ comes from a ‘senior’, it may not really have the impact […]

Storytelling for innovation

If your strategy includes a new service, product or platform, one of the best ways to get started is not to tell a story! Instead, it’s with a well-designed experience that adds value to your customers, engages your employees, and then benefits the bottom line. It’s essential to focus on making a profit last in […]