FEATURED

Community works: How Esri drives customer success and business value

Watch this on-demand webinar to hear Chris Catania, Head of Community at leading geographic information system (GIS) software provider Esri, discuss strategies he used for aligning internally, securing stakeholder buy-in, and optimizing the Esri community to deliver measurable business value to the company, customers, partners, and employees.

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LATEST RESOURCES

DIGITAL CUSTOMER SERVICE | PRODUCT OVERVIEW

The future of AI-powered customer care, Khoros Customer Care Cloud

Khoros Customer Care Cloud automates 80% of interactions with generative AI, cutting costs and optimizing service through a self-learning loop.

May-02-2024
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DIGITAL MARKETING | TIPSHEET

Omnichannel Fails Tipsheet

Check out our easy-to-follow tipsheet to overcome omnichannel challenges and set your strategy up for success.

Apr-30-2024
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COMMUNITY ENGAGEMENT | EBOOK

Social proof drives customer acquisition

Learn how to drive better customer acquisition by empowering existing customers to create social validation.

Apr-29-2024
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COMMUNITY ENGAGEMENT | CHECKLIST

Defining your community structure, look, and feel

Clearly define the structure, identity, and functionality of your community with our checklist.

Apr-29-2024
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COMMUNITY ENGAGEMENT | WEBINAR

Community works: How Sky revolutionizes the customer journey

Watch this on-demand webinar to hear Nima Lawlor-Baniamer, Senior Product Owner for Community and Social at Sky, the powerhouse UK broadband, TV, and mobile provider, discuss considerations for fully integrating community into your digital ecosystem and serving customers end-to-end.

Apr-23-2024
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SOCIAL MEDIA MANAGEMENT |

Free social media content calendar template for 2024

A social media content calendar is essential for organizing and planning posts in advance, especially in 2024 when you’re likely managing content across several platforms. Our easy-to-use social media content calendar template can help you coordinate content efforts across all of the platforms you’re on.

Apr-19-2024
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DIGITAL CUSTOMER SERVICE | WHITEPAPER

Using automation to improve agent efficiency and cost savings in contact centers

This comprehensive whitepaper with original research shows how a contact center can automate to improve agent efficiency, limit attrition, and save costs.

Apr-12-2024
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COMMUNITY ENGAGEMENT | TEMPLATE

Community vendor evaluation scorecard

Assess and score community vendors against the areas that matter most with our community vendor evaluation scorecard.

Apr-10-2024
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COMMUNITY ENGAGEMENT | CHECKLIST

Questions to ask when evaluating community vendors

Navigate the complexities of community vendor evaluation with our checklist, designed to cover every critical aspect of the selection process.

Apr-10-2024
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COMMUNITY ENGAGEMENT | WEBINAR

Community works: How Esri drives customer success and business value

Watch this on-demand webinar to hear Chris Catania, Head of Community at leading geographic information system (GIS) software provider Esri, discuss strategies he used for aligning internally, securing stakeholder buy-in, and optimizing the Esri community to deliver measurable business value to the company, customers, partners, and employees.

Mar-13-2024
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COMMUNITY ENGAGEMENT | GUIDE

Getting alignment: A quick guide to rallying stakeholders around your community

To thrive, your community needs buy-in from all relevant stakeholders. Use this guide to align internal teams with your community project.

Mar-11-2024
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SOCIAL MEDIA MANAGEMENT | CHECKLIST

90-day checklist: How to set up employee advocacy for your brand

Get every step you need to set up a successful employee advocacy program for your brand in no time.

Mar-11-2024
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COMMUNITY ENGAGEMENT | TIPSHEET

Five steps to boost your community’s content health

Streamline community content management with our 5 essential tips to keep your content relevant and organized.

Mar-07-2024
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COMMUNITY ENGAGEMENT | CHECKLIST

Online Community RFP Checklist

An online community builds a deeper relationship with your customers. Use this checklist to help you evaluate the critical capabilities in community technology.

Mar-05-2024
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SOCIAL MEDIA MANAGEMENT | EBOOK

The Social Media Surthrival Guide for Enterprises 2024

Is your social media marketing strategy built to adapt to constant change? Our in-house professionals and knowledgeable partners guide you through five steps to reach your goals despite economic headwinds. Learn to optimize the resources at your disposal with this eBook!

Feb-26-2024
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PLATFORM | TIPSHEET

Four steps to future-proof your social media strategy

Help your social media strategy withstand another year of market change, fluctuating algorithms and evolving pricing models. In this report, you’ll learn four ways to future-proof your social media strategy, including security, content, listening and advocacy.

Feb-13-2024
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DIGITAL CUSTOMER SERVICE | WEBINAR

Proven steps to achieving a culture of CX innovation & relentless customer centricity

Learn how to start enhancing your customer and employee experiences today.

Feb-09-2024
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PLATFORM | TIPSHEET

Marketer’s quick guide: Four measurable results your brand can unlock with employee advocacy

Unsure if employee advocacy is the right fit for your business? Explore four measurable results your brand could unlock with a top-rated employee advocacy program.

Jan-31-2024
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Community works: How Esri drives customer success and business value

LATEST RESOURCES

The future of AI-powered customer care, Khoros Customer Care Cloud

Omnichannel Fails Tipsheet

Social proof drives customer acquisition

Defining your community structure, look, and feel

Community works: How Sky revolutionizes the customer journey

Free social media content calendar template for 2024

Using automation to improve agent efficiency and cost savings in contact centers

Community vendor evaluation scorecard

Questions to ask when evaluating community vendors

Community works: How Esri drives customer success and business value

Getting alignment: A quick guide to rallying stakeholders around your community

90-day checklist: How to set up employee advocacy for your brand

Five steps to boost your community’s content health

Online Community RFP Checklist

The Social Media Surthrival Guide for Enterprises 2024

Four steps to future-proof your social media strategy

Proven steps to achieving a culture of CX innovation & relentless customer centricity

Marketer’s quick guide: Four measurable results your brand can unlock with employee advocacy