Modern Sales Leader| Customer Centric-Digital Transformation Enabler| Helping organisations on the Enterprise Cyber Resiliency, IT Resiliency and Cloud Data Journey | Go to Market Specialist
Over the holiday break at home I dipped my toes into testing the #IKEA SMART device platform including the IKEA/#Sonos Symphonisk lamp and speaker. If you have invested in an IOT network or smart device or platform how long would you expect the product lifecycle to be and legacy support timeframe? I am keen to hear your thoughts about what IOT vendors can do to better provide ongoing customer experience and support? #IOT #customerexperience #TCO #productlifecycle
"#Sonos walked away from the cliff. But abandonment of legacy customers is precisely what's wrong with #IoT."
Helping businesses go digital and achieve 10x results ...
4ygood way to shed customers!