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A full social media management platform for listening, engaging and publishing. Facilitate market research with highly evolved software that listens deeply and reveals what consumers really need. Avoid consumer confusion with a smarter, coordinated workflow that engages the right resources to deliver the right answers. Track who said what, where and when across channels and across the entire organization. Automatically process posts from the entire social landscape to identify trends.

Social Media Marketing

English

Why is brand perception important, and how can you change it? Our blog explores how to proactively shape your brand image and measure your success: https://t.co/C7KSdwlMno #brandimage #brand #CX

Astute

Despite the tough circumstances of 2020, marketers have an opportunity to connect with customers on a new level. Learn how to personalize your approach to customer experience from @MyTotalRetail: https://t.co/Pmaf6Tatxv

Take a look at our top 10 trends in customer experience for 2021! https://t.co/Iy5HFIkNAk #trends #CX

To meet #CX expectations, companies need to build and maintain robust knowledgebases. Use these best practices for developing knowledgebase article templates to ensure the right information gets to the right audience: https://t.co/TjkBYDmf9M

Adoption of #customerexperience technology continues to grow exponentially. @TechTarget shares 10 trends boosting customer satisfaction moving into 2021: https://t.co/QNBZtIbdDh #CX

Twitter

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Wondering how to use AI in your business to operate more effectively during a pandemic? Check out 5 ways companies are using AI.
The post <a rel="nofollow" href="https://astutesolutions.com/blog/articles/how-to-use-ai-in-your-business-pandemic">5 Ways Businesses Are Using AI to Communicate Effectively During a Pandemic</a> appeared first on <a rel="nofollow" href="https://astutesolutions.com">Astute</a>.

5 Ways Businesses Are Using AI to Communicate Effectively During a Pandemic

Looking for a customer engagement CRM solution, or looking to switch to a new one? Here are some ideas to help get your research started.
The post <a rel="nofollow" href="https://astutesolutions.com/blog/articles/crm-selection-checklist">CRM Selection Checklist: How to Find the Right Customer Engagement Solution for You</a> appeared first on <a rel="nofollow" href="https://astutesolutions.com">Astute</a>.

CRM Selection Checklist: How to Find the Right Customer Engagement Solution for You

What types of insights do you need to drive successful customer journey mapping efforts? Here are a few you shouldn't do without.
The post <a rel="nofollow" href="https://astutesolutions.com/blog/articles/mapping-the-customer-journey">Mapping the Customer Journey: What Insights You Need (and How to Get Them)</a> appeared first on <a rel="nofollow" href="https://astutesolutions.com">Astute</a>.

Mapping the Customer Journey: What Insights You Need (and How to Get Them)

Are you ready for 2021? See the 10 trends and predictions for the customer experience, customer care, and customer intelligence in 2021.
The post <a rel="nofollow" href="https://astutesolutions.com/blog/articles/customer-experience-trends-2021">The Customer Experience in 2021: Top 10 Trends You Need to Know</a> appeared first on <a rel="nofollow" href="https://astutesolutions.com">Astute</a>.

The Customer Experience in 2021: Top 10 Trends You Need to Know

With CX now a key differentiator between brands, what role do Chief Marketing Officers play in helping their brand meet or exceed ever-growing customer expectations? 
The post <a rel="nofollow" href="https://astutesolutions.com/blog/articles/chief-marketing-officer-role-in-cx">How is CX Transforming the Role of Chief Marketing Officer?</a> appeared first on <a rel="nofollow" href="https://astutesolutions.com">Astute</a>.

How is CX Transforming the Role of Chief Marketing Officer?

Ensure your knowledgebase article templates deliver the right information to the right audience at the right time.
The post <a rel="nofollow" href="https://astutesolutions.com/blog/articles/6-steps-to-building-a-better-knowledgebase-article-template">6 Steps to Building a Better Knowledgebase Article Template</a> appeared first on <a rel="nofollow" href="https://astutesolutions.com">Astute</a>.

6 Steps to Building a Better Knowledgebase Article Template

What can a brand do to help convert customers into repeat and loyal brand advocates, and boost its bottom line in the process?
The post <a rel="nofollow" href="https://astutesolutions.com/blog/articles/customer-retention-management">Customer Retention Management: How to Keep Customers from Jumping Ship</a> appeared first on <a rel="nofollow" href="https://astutesolutions.com">Astute</a>.

Customer Retention Management: How to Keep Customers from Jumping Ship

What people think of a brand can make or break it. So, how can you measure people's perceptions of your brand, and what can you do to lift them?
The post <a rel="nofollow" href="https://astutesolutions.com/blog/articles/brand-perception">Brand Perception: How to Measure, Monitor, and Improve It in the Age of CX</a> appeared first on <a rel="nofollow" href="https://astutesolutions.com">Astute</a>.

Brand Perception: How to Measure, Monitor, and Improve It in the Age of CX

The increase in online shopping will result in an influx of emails from customers. How will you manage this holiday season?
The post <a rel="nofollow" href="https://astutesolutions.com/blog/articles/email-virtual-assistant-will-improve-cx">Why an Email Virtual Assistant Will Improve CX This Holiday Season</a> appeared first on <a rel="nofollow" href="https://astutesolutions.com">Astute</a>.

Why an Email Virtual Assistant Will Improve CX This Holiday Season

Well-executed call center capacity planning can be the difference between excellent and frustrating support experiences for agents and customers alike. See how automation can help.
The post <a rel="nofollow" href="https://astutesolutions.com/blog/articles/call-center-capacity-planning">Call Center Capacity Planning: 3 Ways Automation Can Help</a> appeared first on <a rel="nofollow" href="https://astutesolutions.com">Astute</a>.