United States

A full social media management platform for listening, engaging and publishing. Facilitate market research with highly evolved software that listens deeply and reveals what consumers really need. Avoid consumer confusion with a smarter, coordinated workflow that engages the right resources to deliver the right answers. Track who said what, where and when across channels and across the entire organization. Automatically process posts from the entire social landscape to identify trends.

Social Media Marketing

English

How much money could an email virtual assistant save you? Calculate your savings:https://t.co/tgHwWT0ifT #automation #custserv #ROI

Astute

#Mobile web traffic has outpaced #desktop, but many brands aren't holding their mobile #selfservice options to the same standards as their desktop experiences. https://t.co/A6B5Baa4Wl

$219K more #revenue and 16% less #CallCenter volume. See how one retailer made it happen: https://t.co/DQD8SY84xC #chatbots #selfservice

RT @jtwatkin: How To Dispel CX Misconceptions &amp; Miscommunication in Your Organization https://t.co/U5HsRJPr5i via @jeanniecw #cx

Text messages have an impressive open rate of 96% – so are you using #SMS for customer service? https://t.co/3wZ74tStum #custserv #cx

Twitter

Astute Social on Twitter

Here's a closer look at 5 recent ecommerce trends impacting the business world today and how brands can adapt.
The post <a rel="nofollow" href="https://www.astutesolutions.com/blog/articles/ecommerce-trends">Ecommerce Trends: 5 You Need to Keep an Eye On</a> appeared first on <a rel="nofollow" href="https://www.astutesolutions.com">Astute</a>.

85% of customers prefer to use SMS for customer service. Learn 10 best practices of letting customers text you for service.
The post <a rel="nofollow" href="https://www.astutesolutions.com/blog/articles/sms-for-customer-service">Using SMS for Customer Service: Why, How, &#038; When</a> appeared first on <a rel="nofollow" href="https://www.astutesolutions.com">Astute</a>.

What you need to know about mobile self-service, and how it can help improve your customers' experiences.
The post <a rel="nofollow" href="https://www.astutesolutions.com/blog/articles/mobile-self-service">Mobile Self-Service: A Win-Win for Brands and On-the-Go Customers</a> appeared first on <a rel="nofollow" href="https://www.astutesolutions.com">Astute</a>.

There's a lot of hype around Facebook Messenger bots for business – but are they really worth doing?
The post <a rel="nofollow" href="https://www.astutesolutions.com/blog/articles/facebook-messenger-bots-for-business-a-guide-for-customer-service">Your Guide to Facebook Messenger Bots for Customer Service</a> appeared first on <a rel="nofollow" href="https://www.astutesolutions.com">Astute</a>.

Should you add WhatsApp to your "channel mix?" Let's dive into the details of WhatsApp and how to use it for customer service.
The post <a rel="nofollow" href="https://www.astutesolutions.com/blog/articles/whatsapp-for-customer-service">How to Use WhatsApp for Customer Service</a> appeared first on <a rel="nofollow" href="https://www.astutesolutions.com">Astute</a>.

In the event of a second wave of COVID-19, brands must prepare to best support and inform customers and empower employees.
The post <a rel="nofollow" href="https://www.astutesolutions.com/blog/articles/preparing-for-second-wave-covid">4 Ways Brands Can Prepare for a Second Wave of COVID-19</a> appeared first on <a rel="nofollow" href="https://www.astutesolutions.com">Astute</a>.

Social media analytics is a must for every brand today. Here’s a primer to guide your social media tracking efforts.
The post <a rel="nofollow" href="https://www.astutesolutions.com/blog/articles/social-media-analytics">Social Media Analytics: What You Need to Know</a> appeared first on <a rel="nofollow" href="https://www.astutesolutions.com">Astute</a>.

Learn 5 key ways to connect with your digital customers for improved support experiences.
The post <a rel="nofollow" href="https://www.astutesolutions.com/blog/articles/live-chat-best-practices-for-better-customer-conversations">Live Chat Best Practices for Better Customer Conversations</a> appeared first on <a rel="nofollow" href="https://www.astutesolutions.com">Astute</a>.

Although machine learning, deep learning, and artificial intelligence (AI) are related, the differences between them can be confusing.
The post <a rel="nofollow" href="https://www.astutesolutions.com/blog/articles/machine-learning-vs-ai">Machine Learning vs. AI: What&#8217;s the Difference?</a> appeared first on <a rel="nofollow" href="https://www.astutesolutions.com">Astute</a>.

Voice of Customer can help you better prepare for the months ahead and boost customer confidence. Here's how.
The post <a rel="nofollow" href="https://www.astutesolutions.com/blog/articles/reopening-with-customer-confidence">4 Ways VoC Can Help You Reopen and Gauge Customer Confidence</a> appeared first on <a rel="nofollow" href="https://www.astutesolutions.com">Astute</a>.