United States

Digital Roots offers proprietary software and a simple objective — to help brands establish roots in a digital world.

Social Media Marketing

Growth Strategies

English

You've heard the hype around #ConversationalAI, but it takes more than just the technology for truly transformational results. Learn more via @OmdiaHQ: https://t.co/q6oGtlXatK

Interactions

Join us next week at @Execsintheknow CustomerCONNECT to learn how to improve agent experience and productivity with #ConversationalAI. Register here: https://t.co/RC2x80E0Uu

Our patented Adaptive Understanding technology creates unparalleled customer experiences. Learn how it works in this video:
https://t.co/4OXpez4Icg?

#ConversationalAI can bring great advantages to agent experience. Learn 5 tips to help maximize the benefits in our blog: https://t.co/zFpu4dmyQE

We are proud to be participating in @MassTLC's Tech Compact for Social Justice. Learn more: https://t.co/8ByR9oRVZ1

Twitter

Digital Roots on Twitter

J.D. Power Utilities expert Andrew Heath believes senior utility execs are fast realizing focusing on customer engagement is no longer a &#8220;nice-to-have&#8221; but is instead a must-have, especially across digital channels. While digital channels are increasingly a growing means for consumers to reach their utility when service is required, the majority of customer care issues are [...]
<a class="btn btn-secondary understrap-read-more-link" href="https://www.interactions.com/blog/industry/the-power-of-voice-for-utility-providers/">Read More...</a>
The post <a rel="nofollow" href="https://www.interactions.com/blog/industry/the-power-of-voice-for-utility-providers/">The Power of Voice for Utility Providers</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Today, we are thrilled to announce the general availability of our Virtual Collection Agent (VCA) for the Accounts Receivable Management (ARM) industry.  The ARM industry is set for disruption In the last few decades, Collections agencies have modernized their operations and become much more efficient. However, hiring, training, and retaining good collectors is a top [...]
<a class="btn btn-secondary understrap-read-more-link" href="https://www.interactions.com/blog/industry/thriving-amidst-rapid-change-conversational-ai-and-collections/">Read More...</a>
The post <a rel="nofollow" href="https://www.interactions.com/blog/industry/thriving-amidst-rapid-change-conversational-ai-and-collections/">Introducing Interactions Virtual Collection Agent</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Automated customer service has been identified as the number one use case for AI-enabled digital transformation by leading analysts like Tractica and IDC. More and more businesses are turning to Conversational AI applications, such as virtual assistants, that automate tasks while also bringing benefits like improved customer satisfaction, decreased costs, and increased revenue.  And businesses [...]
<a class="btn btn-secondary understrap-read-more-link" href="https://www.interactions.com/blog/business-benefits/live-agents-and-virtual-assistants-better-together/">Read More...</a>
The post <a rel="nofollow" href="https://www.interactions.com/blog/business-benefits/live-agents-and-virtual-assistants-better-together/">Live Agents and Virtual Assistants: Better Together</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Accounts Receivable Management (ARM) is on the brink of disruption. But why now? For organizations in the ARM arena, operational efficiency is paramount. Agencies work tirelessly to update day-to-day contact center operations to drive profitability despite a competitive industry landscape. ARM is plagued with challenges, and they don’t seem to be getting any better. What’s [...]
<a class="btn btn-secondary understrap-read-more-link" href="https://www.interactions.com/blog/industry/conversationalaiandcollections/">Read More...</a>
The post <a rel="nofollow" href="https://www.interactions.com/blog/industry/conversationalaiandcollections/">Thriving Amidst Rapid Change: Conversational AI and Collections</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

After a few weeks of shelter in place and realizing that my prospects of going back to the gym were next to nothing, I caved in and bought the famous indoor stationary bike. As if justifying the cost was not painful enough, the vendor informed me about the backorders and expected waiting period. Naturally, I [...]
<a class="btn btn-secondary understrap-read-more-link" href="https://www.interactions.com/blog/customer-experience/hold-times-are-unacceptable-now-more-than-ever/">Read More...</a>
The post <a rel="nofollow" href="https://www.interactions.com/blog/customer-experience/hold-times-are-unacceptable-now-more-than-ever/">Hold times are unacceptable &#8211; now more than ever</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Improving agent experience not only benefits agents, but also your customers and your business. According to Accenture, companies with great employee experiences still outperform the S&#38;P 500 by 122%. Therefore, it should be a big focus in the contact center. But with an increasing focus on technology, it can seem like live agents are getting [...]
<a class="btn btn-secondary understrap-read-more-link" href="https://www.interactions.com/blog/business-benefits/3-ways-to-improve-agent-experience-with-technology/">Read More...</a>
The post <a rel="nofollow" href="https://www.interactions.com/blog/business-benefits/3-ways-to-improve-agent-experience-with-technology/">3 Ways to Improve Agent Experience with Technology</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Today, we’re pulling back the curtain.  This week, we spoke with Michael Johnston, Director of Research &#38; [...]
<a class="btn btn-secondary understrap-read-more-link" href="https://www.interactions.com/blog/technology/the-people-behind-the-patents-a-qa-with-interactions-researchers/">Read More...</a>
The post <a rel="nofollow" href="https://www.interactions.com/blog/technology/the-people-behind-the-patents-a-qa-with-interactions-researchers/">The People Behind the Patents: A Q&#038;A with Interactions Researchers</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Often, the top consideration when evaluating a Conversational AI solution is the technology itself. And while the technology is extremely important to build the foundation of a great virtual assistant (more on that here), there are a lot of other considerations that should be top of mind as you evaluate your options. Choosing, implementing, and [...]
<a class="btn btn-secondary understrap-read-more-link" href="https://www.interactions.com/blog/virtual-assistants/how-to-evaluate-a-conversational-ai-solution/">Read More...</a>
The post <a rel="nofollow" href="https://www.interactions.com/blog/virtual-assistants/how-to-evaluate-a-conversational-ai-solution/">How to evaluate a Conversational AI solution</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Coronavirus has economies around the world down to its knees. As governments plan a phased approach to open up businesses, consumers are both excited and cautious about their safety and welfare. A recent survey by Deloitte asked people whether they agree with the statement: &#8220;I feel safe going to the store right now.&#8221; In the [...]
<a class="btn btn-secondary understrap-read-more-link" href="https://www.interactions.com/blog/customer-experience/redefining-your-cx-strategy-the-covid-19-effect/">Read More...</a>
The post <a rel="nofollow" href="https://www.interactions.com/blog/customer-experience/redefining-your-cx-strategy-the-covid-19-effect/">Redefining your CX strategy: The COVID-19 Effect</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Blog

Digital Roots on Blog

Digital Roots

Interactions makes Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding.

Redefine Self-Service with a Virtual Assistant