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“Intelligent automation has always been a matter of competitiveness. With COVID, it’s a matter of survival.” Expert Pascal Bornet explains why implementing #intelligentautomation is now a business imperative on The #ConversAItion: https://t.co/8xPqJM4GIB

Interactions

From education to health to famine, #intelligentautomation can transform our world—and save tens of millions of lives. Tune into The #ConversAItion to hear expert @pascal_bornet discuss harnessing the power of #AI to drive social change: https://t.co/Zul2oFhdv1

2021 is right around the corner. What does that mean for #CX and #AI trends? See expert predictions here: https://t.co/UGUoNR2mvK

Tomorrow on The #ConversAItion, Jim sits down with renowned author and thought leader Pascal Bornet to talk #intelligentautomation—what it is, how companies can successfully implement it and why they should. Don’t miss a moment—subscribe: https://t.co/Eo2PTYNSOn

Catch up with the third season of our podcast, the #ConversAItion, here: https://t.co/HTRKIuw9Bc

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We’re pleased to announce we are open-sourcing Odin, a lightweight framework for automating machine learning workflows. Odin is a compact, efficient codebase that orchestrates and runs ML workflows, supporting parallel execution of pipeline steps and using a simple Git-backed configuration to describe processing pipelines.  Odin provides a simple API for launching and monitoring jobs and [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/about-interactions/introducing-odin-machine-learning-operations-at-scale/">Introducing Odin: Machine Learning Operations at Scale</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Introducing Odin: Machine Learning Operations at Scale

A brand’s long term success and relevance is directly related to their appetite to innovate. We’re all heard the stories of brands who failed to challenge the status quo and deploy innovative technologies meant for the digital world. Think of Blockbuster, the once movie distribution giant of the early 2000s who didn’t accept the reality [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/digital-transformation/a-cios-role-in-disruptive-technologies/">A CIO’s Role in Disruptive Technologies</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

A CIO’s Role in Disruptive Technologies

Technology has the power to make or break a business, especially contact center technology. Don’t believe us? Imagine this: a potential customer calls your brand because they are interested in purchasing your product or service, but is having trouble navigating the website. Depending on the technology that you deploy, that potential customer may have to [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/technology/iva-ivr-chatbot-dtmf-whats-the-difference/">IVA, IVR, Chatbot, DTMF? What’s the difference?</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

IVA, IVR, Chatbot, DTMF? What’s the difference?

This holiday season is unlike anything we had ever imagined. COVID-19 has changed everything that signifies the holidays &#8211; the gatherings, the travel, and well, the shopping! Retailers around the country are gearing up for the most important time of the year while maintaining the safety of their customers and employees.  COVID-19 has changed consumer [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/industry/2020-holiday-cx-trends/">2020 Holiday CX Trends</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

2020 Holiday CX Trends

Unfortunately, automation can have the reputation of being more frustrating than helpful. This misconception mostly comes from experiences with outdated and inefficient technologies, like IVRs and chatbots. These technologies have limited functionality and often fall short of customer expectations because their purpose is not to elevate customer experience, but rather to contain and deflect. What [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/intelligent-virtual-assistant/what-can-an-iva-do-for-you/">What can an IVA do for you?</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

What can an IVA do for you?

A myriad of internal hurdles and immense pressure to do more with less, while still improving performance is a story all too familiar to Revenue Cycle Management (RCM) companies. Balancing the best interests and prioritizing the needs of employees, treating patients with empathy and kindness, and reducing the cost to collect debt, each require their [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/industry/3-ways-conversational-ai-will-transform-revenue-cycle-management/">3 ways Conversational AI will Transform Revenue Cycle Management</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

3 ways Conversational AI will Transform Revenue Cycle Management

When it comes to etiquette, the first thing that usually comes to mind is which fork should I use? However, etiquette extends far beyond the dinner table into everyday social and business settings, formal occasions like ceremonies, and yes, even to customer experience. The word etiquette is synonymous with Emily Post, who is famous for [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/customer-experience/5-ways-old-school-etiquette-applies-to-modern-customer-care/">5 Ways Old School Etiquette Applies to Modern Customer Care</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

5 Ways Old School Etiquette Applies to Modern Customer Care

Like most companies, ours went entirely remote in March. But unlike many, we already know that we won’t be going back. We were waiting for the greenlight to return to business as usual when a funny thing happened. Instead of asking when we should go back, we started asking why we should go back. Our [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/about-interactions/moving-in-to-our-virtual-office-how-to-make-permanent-wfh-a-success/">“Moving” In to Our Virtual Office: How to Make Permanent WFH A Success</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

“Moving” In to Our Virtual Office: How to Make Permanent WFH A Success

In recent years, the insurance sector has experienced an uprise in disruptive innovation. Combined with the disruption caused by the pandemic, there is a huge opportunity for insurers to transform the way that they do business, especially in customer experience. This digital transformation, especially with respect to personalized self-service, efficiency, and speed, can be a [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/industry/four-ways-insurers-can-improve-cx-for-market-differentiation/">Four Ways Insurers Can Improve CX for Market Differentiation</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Four Ways Insurers Can Improve CX for Market Differentiation

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