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Digital Roots offers proprietary software and a simple objective — to help brands establish roots in a digital world.

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Join us on Wednesday to learn more about Digital Transformation and #ConversationalAI featuring real-life use cases. Register here:  https://t.co/OWFJrcYk0f

Interactions

How can #insurance providers set themselves apart from the competition? Start with #CX: https://t.co/WnUWHFLE6o

AI can personalize #CX by using phone numbers to access order status &amp; history in real time, so customers don’t have to wait for the help they need. For more from @1800Flowers on #AI customization: https://t.co/kedlDox07G

Learn how our success-based pricing model works in this one-minute video:
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Attending @creditorsbar's Executive Experience next week? Find us at booth #2 to learn how #ConversationalAI can maximize recoveries: https://t.co/QqvD4k9t6R

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In recent years, the insurance sector has experienced an uprise in disruptive innovation. Combined with the disruption caused by the pandemic, there is a huge opportunity for insurers to transform the way that they do business, especially in customer experience. This digital transformation, especially with respect to personalized self-service, efficiency, and speed, can be a [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/industry/four-ways-insurers-can-improve-cx-for-market-differentiation/">Four Ways Insurers Can Improve CX for Market Differentiation</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Think back to a bad customer experience that you’ve had. We all have a story (or multiple). Some involve a rude agent who couldn’t locate the correct information. Others are a wild goose chase about trying to get a refund. Whatever your story, there’s probably a common underlying theme: a disjointed customer journey. And if [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/customer-experience/4-ways-to-avoid-a-disjointed-customer-journey/">4 ways to avoid a disjointed customer journey</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

The ROI of CX  Many companies claim to be customer-centric. But, to be truly obsessed with your customers, companies must take the leap and tie financial performance to CX. This type of mindset encompasses everything from how a company allocates resources, the strategic initiatives they take on, and the technology that they evaluate and deploy.  [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/business-benefits/investing-in-cx-a-cfos-guide-to-automation/">Investing in CX: A CFOs Guide to Automation</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

This blog is written courtesy of Interactions R&#38;D team. Technological shifts during the past three decades in computing, including personal computers, hardware acceleration, and ubiquitous computing, complemented by a data revolution &#8212; collection, aggregation, storage, and dissemination made possible by ever expanding communication network infrastructure&#8211; have had a profound and transformative impact on our daily [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/technology/in-pursuit-of-optimality/">In pursuit of optimality</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

We live in a time where you can click purchase on an online shopping order one day, and expect to receive the item in the mail the next. Speed, quality, and service are expected at every stage of the customer journey, regardless of the responsible party. To meet this expectation, in the past few years [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/industry/three-challenges-logistics-providers-face-and-how-conversational-ai-can-help/">Three Challenges Logistics Providers Face and How Conversational AI Can Help</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

What a difference a year can make. Let your mind go back in time to Q4 of last year: a time of wanton consumerism and high hopes. Post-Black Friday, shoppers pumped $730.2 billion into the US economy during the 2019 holiday shopping season. You probably contributed to this yourself, as you desperately searched in stores and [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/industry/the-way-we-shop-has-changed/">The Way We Shop Has Changed</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

The chief technology officer (CTO) is often the driving force behind digital transformation. They’re the leader given the seemingly impossible task of determining strategic priorities of a brand from a technology perspective. They empower their teams, and the company as a whole, to create a brand culture that embraces innovation designed to improve revenue streams [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/virtual-assistants/a-ctos-guide-to-conversational-ai/">A CTO’s Guide to Conversational AI</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

The new normal isn’t so normal. It’s no question that the pandemic has changed consumer behavior forever. And as the new way of doing things continues to evolve, businesses will attempt to keep pace with consumer preferences by offering new ways of doing business. Even in the past few months, we have seen an exponential [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/customer-experience/customer-journey-mapping-new-normal/">How to improve CX in the new normal</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

CX is the new marketing Strategy Customer experience (CX) should be at the center of your marketing strategy. That seems like a novel idea, given that most marketing strategies are focused on customer acquisition or retention, releasing shiny new products, building a solid social presence, or focusing on brand consistency and equity. But the truth [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/intelligent-virtual-assistant/cmo-guide-to-cx/">A CMO&#8217;s guide to improving CX</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

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