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Digital Roots

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Franklin, MA · 2004 · http://www.interactions.com/

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Digital Roots Blog

Dec 28, 2022

A Message from Mike

Dear Friends and Family, As we come to the close of another year, I want to take a moment to express my sincere gratitude to our customers, partners, and employees. We’ve made some incredible achievements this year, and it would have not been possible without your support. It has been a remarkable year for Interactions. [...] Read More... The post A Message from Mike appeared first on Interactions.

Dec 9, 2022

Getting to know Trustera: the world’s first real-time PCI compliance solution

It’s rare in a generation that you live through one seismic change in your labor model. We’re actually living through a second one. The first was the gig economy. And the second one is a work-from-anywhere model. Most companies are now a work-from-anywhere, hybrid model. Employees work from home, in the office, or some combination. [...] Read More... The post Getting to know Trustera: the world’s first real-time PCI compliance solution appeared first on Interactions.

Nov 21, 2022

How to achieve financial stability in a recession with CX agility

With a recession looming, many businesses pause customer experience investments due to uncertainty. But little do these companies realize, these investments can actually help during times of tightened budgets. According to McKinsey, digital channels perform similarly or slightly better than traditional channels and are typically more cost effective. For example, our client Vistra reached their [...] Read More... The post How to achieve financial stability in a recession with CX agility appeared first on Interactions.

Nov 8, 2022

Work-from-Anywhere (WFA) Is the New Reality; Investing in PCI Compliance in Your Contact-Center Is the Smartest Move of 2023

Over the last three years, Covid has transformed the contact-center industry into a work-from-anywhere (WFA) world. Millions of agents now work outside the traditional walls of a care center. It’s a win for business cost efficiencies and worker flexibility. But it opens a can of worms for meeting compliance requirements and it impacts millions of [...] Read More... The post Work-from-Anywhere (WFA) Is the New Reality; Investing in PCI Compliance in Your Contact-Center Is the Smartest Move of 2023 appeared first on Interactions.

Oct 11, 2022

AT&T Works with Interactions to Help Deliver Highly Secure, Efficient Customer Experiences

Interactions industry-leading conversational AI anticipates, redacts and protects personal information in real time to facilitate secure customer experiences Franklin, Mass. — October 11, 2022 — AT&T and Interactions have renewed their collaboration to address a growing need in the customer service industry: providing efficient, highly secure customer experiences. AT&T continues to use Interactions Redaction technology [...] Read More... The post AT&T Works with Interactions to Help Deliver Highly Secure, Efficient Customer Experiences appeared first on Interactions.

Sep 22, 2022

Discussing NVIDIA Collaboration with our President, Cathal McCarthy

PHM: Hi, I’m P.H. Mullen, Chief Marketing Officer of Interactions. And I’m here today with Interactions President, Cathal McCarthy. We recently announced an exciting collaboration with NVIDIA, one of the driving forces in artificial intelligence, GPU hardware, and full stack computing. So Cathal, let’s dive in. We’re working with NVIDIA. What does that mean for [...] Read More... The post Discussing NVIDIA Collaboration with our President, Cathal McCarthy appeared first on Interactions.

Aug 29, 2022

4 ways that enterprise virtual agents will evolve

Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. But what’s next? First off, it goes without saying that the companies that have not invested in [...] Read More... The post 4 ways that enterprise virtual agents will evolve appeared first on Interactions.

Aug 12, 2022

Conversational AI in CX: The Cliffs Notes Edition

This time of summer reminds me of my mad dash to do the required reading before the start of the school year. I promise I did read all of those books, but it helped to have the Cliffs Notes versions nearby to refresh my memory of important details. Similar to my required reading during the [...] Read More... The post Conversational AI in CX: The Cliffs Notes Edition appeared first on Interactions.

Jul 22, 2022

If a recession is coming, is your contact center ready?

In 2020, contact centers were hit hard by the pandemic. Between moving agents to work from home environments, to unpredictable volumes, to navigating a more digital customer base, companies felt the pressure. The ones that struggled the most didn’t have technology in place that supported an evolving business. With the talks of a recession looming [...] Read More... The post If a recession is coming, is your contact center ready? appeared first on Interactions.