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Digital Roots offers proprietary software and a simple objective — to help brands establish roots in a digital world.

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Today and every day we honor and remember the legacy of Dr. Martin Luther King, Jr. 

We strive to create a culture at #Interactions that embraces humanity and represents and respects everyone. 

#MartinLutherKing #MLKDay

Interactions

Our CEO Mike Iacobucci and CPO Mary Clermont at the GTM Summit this week. The excitement for 2023 is in full force! 🤩

We're excited to continue fostering strong partnerships, offering more innovative solutions, and leading the world toward optimal CX. 

#Interaction

Trustera is the only real-time way in call centers to ensure PCI compliance with zero interruption to the customer experience. 

You're going to want it.
And we have it. Request your demo today! ⬇️ https://t.co/VQT1QIsp5x

#CX #PCICompliance #Interactions

Now that's something worth celebrating! 🥳 

Interactions solutions are designed to resolve customer issues in the most time-efficient manner possible. It keeps consumers happy and it saves you money. 

#Interactions #CX #CustomerSuppor

World-leading companies attract diverse audiences. 🌏 That means their customer experience requires technology capable of understanding regardless of language, accent, background noise, or even issue complexity. 

Our Conversational AI does just that.
https://t.co/yVqEhQMzB

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Digital Roots on Twitter

Dear Friends and Family,  As we come to the close of another year, I want to take a moment to express my sincere gratitude to our customers, partners, and employees. We’ve made some incredible achievements this year, and it would have not been possible without your support. It has been a remarkable year for Interactions. [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/about-interactions/a-message-from-mike/">A Message from Mike</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

A Message from Mike

It&#8217;s rare in a generation that you live through one seismic change in your labor model. We&#8217;re actually living through a second one. The first was the gig economy. And the second one is a work-from-anywhere model. Most companies are now a work-from-anywhere, hybrid model. Employees work from home, in the office, or some combination. [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/compliance-and-security/getting-to-know-trustera-the-worlds-first-real-time-pci-compliance-solution/">Getting to know Trustera: the world’s first real-time PCI compliance solution</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Getting to know Trustera: the world’s first real-time PCI compliance solution

With a recession looming, many businesses pause customer experience investments due to uncertainty.  But little do these companies realize, these investments can actually help during times of tightened budgets.  According to McKinsey, digital channels perform similarly or slightly better than traditional channels and are typically more cost effective. For example, our client Vistra reached their [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/business-benefits/how-to-achieve-financial-stability-in-a-recession-with-cx-agility/">How to achieve financial stability in a recession with CX agility</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

How to achieve financial stability in a recession with CX agility

Over the last three years, Covid has transformed the contact-center industry into a work-from-anywhere (WFA) world. Millions of agents now work outside the traditional walls of a care center.  It’s a win for business cost efficiencies and worker flexibility. But it opens a can of worms for meeting compliance requirements and it impacts millions of [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/compliance-and-security/invest-wfa-compliance/">Work-from-Anywhere (WFA) Is the New Reality; Investing in PCI Compliance in Your Contact-Center Is the Smartest Move of 2023</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Work-from-Anywhere (WFA) Is the New Reality; Investing in PCI Compliance in Your Contact-Center Is the Smartest Move of 2023

Interactions industry-leading conversational AI anticipates, redacts and protects personal information in real time to facilitate secure customer experiences Franklin, Mass. &#8212; October 11, 2022 &#8212; AT&#38;T and Interactions have renewed their collaboration to address a growing need in the customer service industry: providing efficient, highly secure customer experiences. AT&#38;T continues to use Interactions Redaction technology [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/about-interactions/att-works-with-interactions-to-help-deliver-highly-secure-efficient-customer-experiences/">AT&#038;T Works with Interactions to Help Deliver Highly Secure, Efficient Customer Experiences</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

AT&T Works with Interactions to Help Deliver Highly Secure, Efficient Customer  Experiences

PHM: Hi, I&#8217;m P.H. Mullen, Chief Marketing Officer of Interactions. And I&#8217;m here today with Interactions President, Cathal McCarthy. We recently announced an exciting collaboration with NVIDIA, one of the driving forces in artificial intelligence, GPU hardware, and full stack computing. So Cathal, let&#8217;s dive in. We&#8217;re working with NVIDIA. What does that mean for [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/about-interactions/nvidia-collaboration/">Discussing NVIDIA Collaboration with our President, Cathal McCarthy</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Discussing NVIDIA Collaboration with our President, Cathal McCarthy

Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service.  But what’s next? First off, it goes without saying that the companies that have not invested in [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/virtual-assistants/4-ways-that-enterprise-virtual-agents-will-evolve/">4 ways that enterprise virtual agents will evolve</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

4 ways that enterprise virtual agents will evolve

This time of summer reminds me of my mad dash to do the required reading before the start of the school year. I promise I did read all of those books, but it helped to have the Cliffs Notes versions nearby to refresh my memory of important details. Similar to my required reading during the [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/technology/conversational-ai-in-cx-the-cliffs-notes-edition/">Conversational AI in CX: The Cliffs Notes Edition</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

Conversational AI in CX: The Cliffs Notes Edition

In 2020, contact centers were hit hard by the pandemic. Between moving agents to work from home environments, to unpredictable volumes, to navigating a more digital customer base, companies felt the pressure. The ones that struggled the most didn&#8217;t have technology in place that supported an evolving business. With the talks of a recession looming [...]
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The post <a rel="nofollow" href="https://www.interactions.com/blog/business-benefits/recession-contact-center-ready/">If a recession is coming, is your contact center ready?</a> appeared first on <a rel="nofollow" href="https://www.interactions.com">Interactions</a>.

If a recession is coming, is your contact center ready?

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Digital Roots

Interactions makes Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding.

Redefine Self-Service with a Virtual Assistant