JANUARY 10, 2020 - BRITTANY GARLIN

Most businesses generally focus their marketing efforts on lead generation and sales, customer retention strategies tend to be put on the backburner. Of course, acquiring new leads is great, but retaining existing customers should be your primary focus. According to Brandongaille, 12-15% of consumers who are loyal to an organization represent 55 – 70% of ... Read more

JANUARY 3, 2020 - BRITTANY GARLIN

The future of CX (customer experience) is very important to the success of your business in 2020. In the digital era customer’s expectations for brands are continually evolving and it’s important to be mindful of this.  If your team is looking to stay-up-to-date on the latest trends for agencies, customer experience, and scaling marketing efforts ... Read more